Privacy Policy for Karisma App Before the legal stuff
Karisma works because people trust us enough to share who they are, what they're building, and what they're working through. This Policy is how we honour that trust. The short version of what we promise is below. The legal detail follows for anyone who wants it.
Our Privacy Promises
We collect only what helps us serve you better. Not what we could collect. Not for analytics theatre. Just what makes Karisma better for you. We will never sell your data. To anyone, ever. Your data is not our product. You can opt out of anything, anytime. WhatsApp, email, the whole thing. One message, no questions. WhatsApp is a privilege, not a default. Kari only messages you if you've explicitly said yes. And you can shut it off whenever you want. What's said in Karisma stays in Karisma. Your application, your conversations with us, what you share inside the community. We don't share it outside, and we expect members to do the same. Kari helps us serve you. She doesn't replace the humans. AI is a tool here, not a surveillance system. There's always a human at the other end. We store your data in the EU. Frankfurt, Germany. Under GDPR. Where it should be. Small team, real accountability. When you email privacy@karisma.club, a human reads it. Probably one of us.
1. Who we are
Karisma Growth LLP ("Karisma," "we," "us," "our") is a Limited Liability Partnership registered in the United Kingdom under Partnership No. OC459429, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We are the data controller for the personal data described in this policy. For any privacy-related question, contact us at privacy@karisma.club.
2. What we collect and why we ask
We collect different categories of data depending on how you interact with us. Here's what we collect, and why. Identification and contact data (name, email, phone, city, country) So we can reach you about your application, events, and community life. Professional and business data (company, role, business stage, sector) So we can understand who you are and whether Karisma is the right room for you. Interaction data (messages with our team and with Kari, event attendance, RSVPs, feedback) So Kari can give you relevant responses, and so we can keep improving the experience. Membership data (billing details via Stripe, tier, renewal status, participation history) So we can deliver the membership you paid for. We do not store full card numbers; Stripe handles that. Technical data (IP address, browser type, basic usage data) So our website and platform work properly, and so we can identify and fix issues. We don't collect information we don't need. If you think we're asking for too much, tell us.
3. How we use your data and the legal basis
We process your personal data for the following purposes: PurposeLegal basisEvaluating your application to the Karisma communityLegitimate interest (assessing fit) and your consentCommunicating with you about your application, events, and offeringsConsent and, where applicable, legitimate interestSending you marketing emails about KarismaConsentSending you WhatsApp messages from Karisma and Kari, our AI conciergeExplicit consentDelivering membership services and events (for paying members)ContractImproving our service and personalising your experienceLegitimate interestComplying with legal and regulatory obligationsLegal obligationYou can withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
4. WhatsApp communications
If you've opted in, we use the WhatsApp Business API (provided by our messaging partner 360Dialog, EU-hosted) to send you messages from Karisma staff and from Kari, our AI concierge. You may receive curated event updates, member introductions, answers to your questions, and personalised recommendations. You can opt out at any time by: Replying STOP to any WhatsApp messageEmailing privacy@karisma.club Opting out of WhatsApp does not affect your other communication preferences (e.g. email) unless you ask us to remove all consent.
5. Kari and AI: how we use AI in Karisma
Kari is our AI concierge. She sends curated updates, suggests introductions, answers your questions, and helps us run a better community. Here's exactly what that means. What Kari sees: the information you've shared with her, your messages, and the data we've collected through your application or membership. She uses this to give you better, more relevant responses. What Kari stores: your conversation history and the preferences you share with her, so she can be useful to you over time. Stored in our Convex database, EU-hosted. What humans see: Karisma staff can review Kari's conversations with you. This is intentional. It keeps Kari accountable, helps us improve her, and means there's always a human ready to step in if something needs a real person. What Kari does not do: sell your data, use it to train external AI models, share it with anyone outside Karisma, or message you without your consent. If anything Kari does or says ever feels off, tell us. Reply STOP on WhatsApp, or email privacy@karisma.club. We listen.
6. Who has access to your dataYour data is accessed by: Karisma staff and contractors bound by confidentialityTrusted service providers under data processing agreements, including:Stripe (payment processing)360Dialog (WhatsApp Business API delivery, EU-hosted)Convex (database and application infrastructure)GoHighLevel (CRM and email automation)Tally (form submission)Luma (event registration)Google Workspace (internal collaboration)Fireflies (meeting transcription, where applicable) We do not sell your data to third parties.
7. Where we store your data
Your data is stored primarily on EU-based servers in Frankfurt, Germany. Some of our service providers process data outside the European Economic Area. Where this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
8. How long we keep your data
Type of dataRetentionLead and applicant data24 months from your last meaningful interactionMember dataFor the duration of your membership plus 7 years (legal and tax obligations)Marketing consent recordsUntil you withdraw consent, plus 3 years for audit purposesBilling and financial records7 years (UK statutory requirement)We may retain data longer where required by law or where it is necessary to defend a legal claim.
9. Your rightsUnder data protection law, you have the right to: Access the personal data we hold about youCorrect inaccurate or incomplete dataDelete your data ("right to be forgotten")Restrict or object to processingWithdraw consent at any timeRequest data portability (receive your data in a structured format)Lodge a complaint with a supervisory authority (in Spain: the Agencia Española de Protección de Datos; in the UK: the Information Commissioner's Office) To exercise any of these rights, email privacy@karisma.club. We will respond within one month.
10. What we will never doTo be explicit: We will never sell your data.We will never share your data with advertisers or data brokers.We will never use your conversations to train external AI models.We will never message you on WhatsApp without your explicit consent.We will never share what you tell us about your business, your life, or your goals with anyone outside Karisma without your permission.We will never make it hard to leave. One email, you're out.
11. Cookies
Our website uses cookies for essential functionality, analytics, and (where you consent) marketing. You can manage your preferences through our cookie banner or your browser settings.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will communicate material changes in advance via email or through our platform. The "Last updated" date at the top reflects the most recent version.
13. Member TermsIf you become a paying member of Karisma, our Member Terms & Conditions also apply to your relationship with us.
14. We're real humans
Karisma isn't a faceless company. We're a small team running a curated community we genuinely care about. When you email privacy@karisma.club, you're reaching one of us, not a ticketing system. If something feels off — about how we handle your data, about a message you got, about anything — tell us. We'll fix it.